Vonage
VoIP telephony provider
 VoIP provider: VonageProvides voice over internet local dial-tone service. No PC required. Uses analog telephone with broadband telephone adapter. Vonage currently holds the most subscribers, and is currently operating on 1.8 million lines having completed well over 5 billion calls. Vonage is located in Holmdel, New Jersey. Provider info: www.vonage.com |
Vonage reviews 26.10.2006 xIf you are smart, keep your old land line and sign up for Skype. Vonage is like the old AT&T with a sugar coating of modern technology. But worst, the sound quality is not ensured as using the land line. If you want to make cheap international calls, use Skype for better sound quality. If the call is important, use your land line. I got stuck with a one year service deal or I got a penality. During the year I made less than 20 phone calls eventhough I had a lot of phone calls to make. I ended up using either land line or Skype in combination. It is also tough to get the customer support to cancel your service. It took me an hour to cancel my service. The wait time for signing up is quick but for cancellation is long. Make sure they cancel it while you are still on the phone. You should wait for the confirmation email to come in before you let them go. After struggle with one of their representatives on the phone for 20 minutes, she did not cancel my account as she promised. I ended up paying one extra monthly bill. I needed to call the second time and threaten to do something in order to put an end on this.  24.10.2006 xVonage seems to be adding additional charges to the monthly bill some line items include Regulatory Recovery Fees , Federal universal service surchage. These items are not charged by other VOIP providers such as AT&T Call Vantage service. Copy of my October Bill Charges Detail include : Residential Basic 500 for 1-(919)-xxx-xxxx (01/Oct-31/Oct) $14.99 Regulatory Recovery Fee $0.99 Emergency 911 Cost Recovery $0.99 State Telecommunications Sales Tax $1.19 Federal Universal Service Surcharge $0.90 Total Amount $19.06 When I looked at my billing history for the $14.99 500 Minutes calling plan, the monthly charge seems to have increased from $16.94 in Dec 05, $17.42 in April 06, $18.67 in May 06, $19.06 in Oct 06. My thoughts were Vonage is supposed to be an innovative company and these hidden charges tacked to the monthly bill donot seem to be earning any customer loyalty. |